cry99's Privacy Policy
This policy provides a full description of how your personal information is collected, stored, and protected on the cry99 platform.
cry99 (hereinafter referred to as "we", "our", or "the platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy document explains what information we collect when you use cry99's website, services, or applications, how that information is used, and what steps we take to protect your information.
By using the cry99 platform, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
What Information We Collect
We collect various types of information during the process of creating an account, receiving services, and getting support on the cry99 platform. The categories of information collected are detailed below.
Personal Identity Information
- Full name and date of birth
- Email address
- National ID card or passport details (for identity verification)
- Current residential address
Account and Login Information
- Username and encrypted password
- Date and time of registration
- Login history and session information
- Security questions and answers
Financial and Transaction Information
- bKash, Nagad, or Rocket number (stored in masked form)
- Bank account details (where applicable)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
Gaming and Activity Information
- Play history, bet amounts, and results
- Bonus and promotion usage information
- Preferred games and categories
- Session duration and frequency
Technical and Device Information
- IP address and device type
- Browser version and operating system
- Browsing behavior and click data on the site
- Referral source (where you came from before visiting the site)
Communication Information
- Records of live chat conversations
- Support requests and email correspondence
- Complaints and review information
- Survey or feedback form responses
cry99 collects only the information necessary to provide its services. Unnecessary or excessive personal information is not collected.
How Collected Information Is Used
cry99 uses the information collected for the purposes listed below. Each use case is specific and is managed in accordance with data protection principles.
- Account Management: To handle registration, login, and provide a personalized experience.
- Identity Verification (KYC): To conduct the verification process needed to prevent fraud and confirm legal age.
- Payment Processing: To ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
- Customer Support: To provide assistance and resolve issues via live chat and email.
- Security and Fraud Prevention: To detect and prevent suspicious activity and maintain platform security.
- Responsible Gaming: To monitor unusual gaming behavior and provide assistance to users when needed.
- Service Improvement: To analyze user preferences and improve the quality of games and services.
- Legal Compliance: To maintain records required to comply with applicable laws and regulations.
- Communication: To send important updates, promotions, and account-related notifications (if you have given your consent).
Information Storage and Protection
cry99 adopts modern technical and organizational measures to ensure the security of your information. Our security measures are detailed below.
SSL Encryption
All communication between your browser and our servers on the cry99 platform is protected by 256-bit SSL encryption. This ensures that no one can intercept or read your information while it is being transmitted.
Secure Data Storage
Personal information is stored in encrypted databases. Passwords are never stored directly — they are kept only in hashed form. Financial information is protected using masking.
Access Control
Access to personal information is limited to authorized personnel only. Every access is logged and regularly audited. Unauthorized access is strictly prohibited.
Data Retention Period
cry99 retains your information only for as long as necessary. Information on active accounts is retained for as long as the account remains active. After an account is closed, information required to meet legal obligations is kept for a defined period. Once that period ends, information is securely deleted or anonymized.
We make every effort to protect your data, but it is not possible to guarantee that any transmission of data over the internet is completely secure. Keeping your account password safe is your own responsibility.
Sharing Information with Third Parties
cry99 never sells your personal information or discloses it to third parties for commercial purposes. However, information may be shared in certain specific circumstances.
Permitted Cases for Sharing Information
- Payment Processing: To complete transactions with bKash, Nagad, Rocket, and banking partners.
- Identity Verification Services: With authorized organizations to complete the KYC process.
- Legal Obligations: In response to lawful requests from government or regulatory bodies under Bangladeshi law.
- Technology Service Providers: With server hosting and security service providers (limited, under contract).
What Is Never Shared
- Selling personal information to third-party advertisers.
- Transferring information to other companies for marketing purposes.
- Disclosing information to unnecessary third parties without your consent.
- Sending your financial information to unauthorized parties.
All third-party service providers we work with are required to comply with strict data protection agreements and may only use information for specified purposes.
Cookies and Tracking Technologies
The cry99 website uses cookies and similar technologies to improve the user experience and maintain security.
Essential Cookies
These cookies are essential for the basic functioning of the site. They store login sessions, security tokens, and user preferences. They cannot be disabled.
Analytical Cookies
These collect site usage statistics — which pages are visited most often and how long users stay. This data is anonymized and used for service improvement.
Security Cookies
Used to detect fraud and unusual activity. They identify suspicious login attempts on the same account from multiple devices or locations.
Preference Cookies
They help remember language settings, display preferences, and gaming preferences. These cookies make each of your visits more personalized.
You can control or delete cookies through your browser settings. However, if essential cookies are disabled, some features of the site may not work properly.
Your Rights Regarding Your Information
As a user of the cry99 platform, you have the following rights regarding your personal information. To exercise these rights, contact our support team.
Right to Access Information
You can request at any time to know what information we have stored about you. A copy of that information will be provided to you within a reasonable time after the request is received.
Right to Correct Information
If your account contains incorrect or incomplete information, you can have it corrected. Correct it yourself from your account settings or let our support team know.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, information required to meet legal obligations or resolve disputes may not be immediately deletable.
Right to Object to Processing
You can object to the use of your information for marketing communications and withdraw that consent at any time. However, essential service-related communications will continue.
To exercise your rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
Privacy of Minors
Age Restriction
cry99 is an adult gaming platform. It is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration and additional identity confirmation documents may be requested if needed.
If we are informed that a minor has created an account, we will immediately close that account and securely delete all associated information. If you are aware of such a case, please let us know.
Special Protection for Payment Information
cry99 takes additional precautionary measures to protect financial information, as this information is highly sensitive.
- bKash, Nagad, and Rocket numbers are stored in the system in masked form (e.g., ****1234).
- All payment transactions are processed through encrypted channels.
- A two-step verification process is confirmed before every withdrawal.
- Suspicious financial activity is automatically flagged and reviewed.
- No staff member can ever view your complete payment details.
- Transaction records are stored on secure, separate servers.
Warning: No cry99 staff member will ever ask for your full password, PIN, or OTP over phone, email, or chat. If you receive such a request, please notify us immediately.
Privacy Policy Updates
Policy Update Process
cry99 may update this privacy policy from time to time. Changes may be made due to updates to the service, new legal requirements, or improvements in data protection practices.
For any significant changes, we will notify you by email or through an in-platform notification. If you continue using cry99 after the changes, you will be considered to have agreed to the updated policy.
Revision History
The "Last Updated" date at the top of this page always reflects the date of the most recent review. To learn about previous versions, contact us at [email protected].
Contact Us
Get in touch with us for any questions, concerns, or requests to exercise your rights regarding the privacy policy. Our team will respond to your request as quickly as possible.
Contact Channels
For privacy-related requests, write "Privacy Request" in the email subject line and send it from your registered email address.
For more information, please also read our other policies: Terms & Conditions | Responsible Gaming | FAQ