1. Introduction and Eligibility
By accessing or using the cry99 website and its applications (collectively the "Platform"), you are deemed to have accepted these Terms and Conditions ("Terms"). These Terms form a legal agreement between cry99 ("we", "us", "Platform") and the user ("you", "member").
Please read these Terms in full before using the Platform. If you do not agree with any part of these Terms, please refrain from using the Platform.
cry99 is a secure and reliable online gaming platform offering cricket betting, live casino, and slot games for users in Bangladesh. The Platform is committed to ensuring fair play.
2. Account Registration
To access the full features of the cry99 platform, you must create a personal account. The following conditions apply to the registration process:
2.1 Registration Requirements
- Each individual may create only one account. Creating multiple accounts is strictly prohibited.
- All information provided at the time of registration must be true, accurate, and complete.
- It is your responsibility to keep your account password confidential.
- Any changes to your account information must be reported to us immediately.
2.2 Account Security
You are responsible for all activities conducted through your account. If you suspect unauthorized access to your account, notify our support team immediately. cry99 uses SSL encryption for account security.
2.3 Account Verification
cry99 may request identity verification documents at any time. Some services may be restricted until verification is complete.
3. Age Verification and Identity
By registering on the Platform, you confirm that you are at least 21 years of age. cry99 may request government-issued identification documents at any time for age verification, such as:
- National Identity Card (NID)
- Passport
- Birth Registration Certificate
- Driving License
Providing false age or identity information will result in immediate account closure and all balances may be forfeited.
4. Deposits and Withdrawals
The following rules apply to financial transactions on the cry99 platform:
4.1 Deposits
- Minimum deposit amount: ৳300 (per method).
- Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
- When making a deposit, use the mobile number or bank details registered to your account.
- Payments in a third party's name are not accepted.
4.2 Withdrawals
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: 5–30 minutes.
- Withdrawals can only be made to the same payment method used for the deposit.
- Withdrawals may be delayed if verification is not complete.
4.3 Transaction Security
All financial transactions are secured with SSL encryption. In the case of suspicious transactions, cry99 may request verification or place the transaction on hold.
5. Bonuses and Promotions
cry99 offers various bonuses and promotional offers. Each bonus has its own terms and conditions, and compliance with them is mandatory.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 20x (you must wager 20 times the bonus amount).
5.2 General Bonus Terms
- Bonuses apply only to valid and verified accounts.
- Each promotion applies once per individual or household.
- If bonus conditions are not met, the bonus balance and any winnings derived from it will be cancelled.
- cry99 reserves the right to cancel any bonus if misuse is suspected.
- Withdrawing before completing the bonus requirements will result in the bonus being cancelled.
5.3 VIP Program
cry99's VIP program has three tiers. The Bronze tier offers a maximum weekly cashback of 0.3%, the Silver tier up to 0.5%, and the Gold tier up to 0.8%. It is possible to advance to a higher tier through regular play.
6. Games and Betting
Cricket betting, live casino games, and slot games are available on the cry99 platform. The following rules apply to all games:
6.1 Game Rules
- The outcome of all games is determined through a Random Number Generator (RNG) or a live dealer.
- If a technical issue arises during a game, the relevant bet may be considered void.
- In the case of cricket betting, if a match is cancelled or abandoned, separate rules will apply to the associated bets.
- Once a betting decision is finalised, it cannot be cancelled.
6.2 Prohibited Conduct
- Intentionally exploiting any bug or error in the game system.
- Using automated software or bots.
- Attempting to cheat or defraud in any game.
- Using multiple accounts to take advantage of bonuses or promotions.
7. Code of Conduct
All members must follow the code of conduct below while using the cry99 platform:
- Treat other members, dealers, and staff with respect.
- The use of offensive, threatening, or discriminatory language is strictly prohibited.
- Do not spam or promote advertisements on the platform.
- Do not collect or share other users' personal information.
- Any form of money laundering or illegal financial activity is prohibited.
In the event of a code of conduct violation, cry99 reserves the right to issue a warning, impose a temporary suspension, or permanently close the account.
8. Responsible Gaming
cry99 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment, not a source of financial pressure.
8.1 Aware Gaming
- Never bet beyond your means.
- Do not increase your bet amount in an attempt to recover losses.
- Do not treat gaming as your primary source of income.
- Take regular breaks and avoid spending excessive time on the platform.
8.2 Self-Restriction Tools
On our platform, you can set your own deposit limits, session time limits, or arrange a temporary break. For assistance with this, contact our 24/7 live chat or visit the Responsible Gaming page.
9. Privacy
Detailed rules regarding the collection, storage, and use of your personal information are set out in our Privacy Policy. By accepting these Terms, you are also considered to have accepted the Privacy Policy.
cry99 does not sell your personal information to third parties. Information is used solely for service delivery, verification, and fulfilling legal obligations.
10. Limitation of Liability
cry99 will not be liable for any loss in the following circumstances:
- Loss caused by internet disconnection or technical failure.
- Delays or errors caused by third parties, including payment providers.
- Loss resulting from user negligence or keeping account information insecure.
- Unforeseen circumstances (force majeure) such as natural disasters or government directives.
In any case, cry99's maximum liability will be limited to the amount of the relevant transaction.
11. Account Closure
11.1 Closure by User
You may close your account at any time by notifying our support team. It is your responsibility to withdraw any available balance before the account is closed.
11.2 Closure by cry99
cry99 may close or suspend an account for the following reasons:
- Violation of the Terms.
- Providing false information or fraud.
- If underage status is proven.
- Suspicious financial activity.
- Due to legal obligations.
12. Changes to Terms and Conditions
cry99 reserves the right to change these terms and conditions at any time. In the event of changes:
- Notice will be given to the registered email or on the platform before any significant changes.
- Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
- If you object to the changes, please request to close your account.
The date of the latest update will always be noted at the top of this page. Visit this page regularly for the best experience.
13. Contact
If you have any questions or concerns about these terms and conditions, please contact us:
- Live Chat: Available 24/7 — log in to the site to get started.
- Email: [email protected]
Our support team is fully ready to serve you in Bengali. You can also visit our FAQ page for common queries.